How do you delete an icon off of your home screen?
There isn't a way to delete icons
without restoring the device.
Settings>General>Reset>Delete
Icons.
Hold
down the icon until it wiggles and tap on the (x) in the upper corner.
None of the above.
You're setting up your FaceTime account for the first time and you receive a message, "Apple ID already in use. Please try again." What should you do?
Make a new Apple ID.
Go
to id.apple.com or iforgot.apple.com and reset your Apple ID password.
Reset your device.
True of False: You can connect to the internet while in Airplane Mode
True
False
True/False You are able to update your iOS to the most recent version without connecting to iTunes with WiFi.
False
True
What options are available in Photos?
Videos, Albums, Photo Stream
Albums,
Photo Stream, Places
Albums, Camera, Photo Stream
Photo Stream, Places, Videos
Siri is available on ALL iPhones, iPads and iPod Touches as long as you have iOS 6.1.3 loaded on your device
False
True
How do you perform a hard reset on an iPhone, iPad or iPod touch?
Hold
down both the on/off button and home button simultaneously until the Apple logo
appears.
Hold the home button for 5 seconds.
Settings>General>Reset>Erase
All Content and Settings.
Turn off the device simply by holding
down the on/off button.
How do you create folders on the home screen?
Settings>Icons>Create Folder.
You can't create folders. You can only
have icons on your screen.
Hold
down an icon until all of them wiggle. Then you drag one icon and place it over
another icon and it creates a folder.
None of the above.
You sell your iPhone 4s to someone and want to set it back to factory settings. How can you do that?
You can go into iTunes and on the
summary screen click on "Restore iPhone."
Settings>General>Reset>Erase
All Content and Settings
(All
of these choices)
True/False You see an icon that tells you to connect to iTunes. You're able to perform a back up prior to having to restore your device.
True
False
How do you back up your information to iCloud? (Yes, you have a wifi connection)
Settings>iCloud>Storage
& Backup>Back Up Now.
None of the above.
Open a Safari browser on your device
and go to www.icloud.com and back up there.
All of the above.
True/False Facebook App is installed on all iOS devices out of the box.
False
True
Which of the following programs are NOT installed on an iOS device upon taking it out of the box and setting it up?
Facebook
Camera
Messages
Mail
Which program is installed on your iOS device upon start up?
Photos
Facebook
Skype
Numbers
True/False You can back up your device to both iCloud and iTunes.
True
False
True/False You can delete the Settings icon off of your Home Screen
True
False
True/False You can buy music, movies, books and Podcasts on your iOS device through iTunes.
False.
True
A customer calls in and says that when they try to buy something in the App Store the wrong Apple ID is showing up on their device. What can you do to fix this?
Tap
on Settings>iTunes and App Stores>tap on Apple ID>Sign out and then
tap on Apple ID and sign in with the correct Apple ID.
Tap on Settings >iCloud>Delete
account.
Perform a hard reset on the iOS device.
It can't be fixed. They should have
known better when they set up their iOS device.
True/False You can receive calls while in Do Not Disturb mode.
False
True
